Introduction

How can security be digitalized in an environment as sensitive and regulated as air freight?

For more than fifteen years, Air France Cargo and Ozion have been co-developing digital solutions to strengthen operational traceability, regulatory compliance, and the performance of security teams at the Roissy cargo site.

With the EVA solution, Air France Cargo chose to abandon paper processes in favor of complete digital traceability, while elevating the work of agents and ensuring operational continuity, even during service provider transitions.

In this testimonial, Xavier Bryche, France-DOM Head of Security, speaks with Daniel Moreno, Director of EVA Solutions at Ozion, to look back on this collaboration and the concrete benefits achieved.

Interview

Daniel Moreno:

Can you remind us of the context in which the collaboration between Air France and Ozion began?

Xavier Bryche:
The goal was to develop features that were still unprecedented at the time: electronically tracing certain security measures at the Air France Cargo site and implementing an electronic logbook to report and archive security and safety events.

I arrived in 2010, and since then, the partnership has continued to grow stronger.
Over the years, we have shared many ideas—some brought to life, others put on hold depending on priorities.
In a field as highly regulated as aviation security, innovation is essential: it enables us to apply measures more efficiently, replace paper, and support field teams with tools suited both to regulations and to their industrial reality.

Today, in an environment as complex as air freight, working “with an eraser and a pencil” no longer makes sense.
I wanted to continue the approach initiated by my predecessors: consolidating what we had built rather than rebuilding everything from scratch.

This system now makes us independent from service providers.
Contracts change every five years, but the technological foundation, the data, and the methods remain. When a new service provider arrives, everything is operational within a few hours.
Regulations require the retention of personnel, which ensures true human and technical continuity.

That was my objective: to reconcile compliance, operational comfort, and independence.

Daniel Moreno:
You mention regulatory complexity. How does this regulation make the job so demanding?

Xavier Bryche:
We must apply a European regulation supplemented by French texts—ministerial decrees, the Civil Aviation Code, the Transport Code… This represents twelve major regulatory domains, seven of which apply here on the Cargo site.
Each domain imposes its own measures: freight, baggage, personnel, aircraft, etc.

It is therefore essential to have digital tools capable of tracking and supporting these requirements.
The solutions we have developed provide us with stability and continuity, even when managers change.
We are inspected very regularly, sometimes daily, and these tools strengthen our reliability.
It is rewarding to present paperless features that are often nonexistent elsewhere.

The tool reduces the risk of human error — and in this line of work, error is not an option.

Daniel Moreno:
How was this relationship of trust and co-development with Ozion and the EVA solution built?

Xavier Bryche:
In this field, everything is built on trust.
I am not in favor of using multiple providers: the more providers you multiply, the more you weaken coherence and cybersecurity.
You need a stable, reliable partner capable of lasting.

Changing for the sake of change makes no sense. As in any collaboration, there are successes and adjustments, but as long as dialogue and consistency remain, we move forward.
What I appreciate with Ozion is this closeness, this continuity, even during quieter periods.

And in recent years, with accelerating needs, we have reached a new level in rigor, traceability, and working comfort for agents.

Daniel Moreno:
Which developments have stood out to you the most in this evolution?

Xavier Bryche:
We started with the logbook and the traceability of events.
Then we integrated the management of patrols — security, fire safety, and facility integrity.
Finally, more recently, we deployed the management of accompanied airport access permits, in response to evolving regulations.

These features are fully configurable according to the applicable decrees.
It’s a true collective source of pride.

And it is a digital first: a fully converged system that creates a true security companion for employees.
This convergence ensures optimal security, full regulatory control, and a significant reduction in risks.
The time savings are immense, but more importantly, the overall level of security has risen, allowing us to focus our efforts on high–value-added topics.

Daniel Moreno:
Concrete­ly, how does EVA improve team performance and peace of mind?

Xavier Bryche:
The modules we’ve developed allow us to stop worrying about regulatory fundamentals.
Teams gain autonomy and confidence.
During audits or inspections, everything is ready, everything is tracked, which makes preparation easier and reduces stress.

The tool highlights the work of agents and helps retain teams.
By providing them with clarity and simplicity, we also strengthen human cohesion — and that, in my view, is the most valuable contribution.

Daniel Moreno:
How do you see the future of digitalization and the management of security operations?

Xavier Bryche:
Artificial intelligence will transform many aspects, but humans will remain central.
Tools like EVA will continue to play a key role: modeling, tracking, supporting.
Regulation sets the obligations, but not the way to meet them — that’s where innovation makes the difference.

Daniel Moreno:
What message would you like to share with your fellow security managers working in restricted areas or in air freight?

Xavier Bryche:
In our professional associations, we exchange a lot.
We share our practices, our experiences, our tools — without necessarily revealing everything.
This line of work requires always staying one step ahead: anticipating, sensing, and being ready when changes arise.

The tools we’ve developed together make us more responsive, more competitive, and they enhance both our site and our partners.
I don’t consider Ozion just a service provider, but a true partner.
In this field, success only comes through time, with trust and consistency.

Daniel Moreno:
It has now been more than fifteen years that you’ve been working with Ozion. What do you take away from this human and technological journey?

Xavier Bryche:
Above all, the strength of the bond.
It is rare today to have such human and professional continuity.
Your attentiveness, your patience, and your ability to adapt have been decisive.

The role of a security manager is demanding, sometimes little-known, but fascinating.
You have to enjoy the unexpected and know how to handle it. Here, you never get bored: every day is different.

We are already preparing projects for the next five to ten years for freight operations at Roissy, where security will, as always, be fully involved.
It’s a rewarding, enriching profession that pushes you to innovate.
And I hope this wonderful human and professional adventure continues for many years to come.

Conclusion

This testimonial shows that the digitalization of security can become a true performance lever:

  • reduction of errors,

  • operational continuity,

  • valuing teams and their work,

  • peace of mind during audits.

Air France Cargo has done it — with Ozion.

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