{"id":1288,"date":"2017-07-13T06:58:00","date_gmt":"2017-07-13T06:58:00","guid":{"rendered":"http:\/\/dummy.xtemos.com\/woodmart\/demos\/?page_id=845"},"modified":"2020-04-06T18:14:19","modified_gmt":"2020-04-06T16:14:19","slug":"de-la-mce-au-pilotage-de-la-securite","status":"publish","type":"page","link":"https:\/\/www.ozion-security.com\/en\/solutions\/de-la-mce-au-pilotage-de-la-securite\/","title":{"rendered":"Security Management"},"content":{"rendered":"

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EVA<\/div>\n\t\t\t\n\t\t\t
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RISK MANAGEMENT AND PERFORMANCE COMPARISON AGAINST CONTRACTUAL EXPECTATIONS
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Home<\/span><\/span><\/div>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=\u00a0\u00bb.vc_custom_1543830682787{margin-bottom: 30px !important;}\u00a0\u00bb row_reverse_mobile=\u00a0\u00bb0″ row_reverse_tablet=\u00a0\u00bb0″][vc_column_inner width=\u00a0\u00bb1\/4″][vc_single_image image=\u00a0\u00bb1810″ img_size=\u00a0\u00bbfull\u00a0\u00bb alignment=\u00a0\u00bbcenter\u00a0\u00bb parallax_scroll=\u00a0\u00bbno\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1543830211490{padding-right: 5% !important;padding-left: 5% !important;}\u00a0\u00bb][vc_column_text text_larger=\u00a0\u00bbno\u00a0\u00bb]<\/p>\n

The activity dashboard encourages agents to adopt the software<\/strong><\/span><\/p>\n

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Agents become valued and recognised<\/b><\/span><\/p>\n

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Reliable and complete operational data reported by agents<\/strong><\/span><\/p>\n

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Real-time Performance management through SLA monitoring<\/strong><\/span><\/p>\n

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The asctivity dashboard is just the beginning. First, you need motivated teams to reliably report all the data. Once achieved, it is then possible to measure whether there are discrepancies between the service and the contract .<\/h4>\n

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The activity log is used to trace the work carried out, the events reported, observations made and actions taken.<\/h3>\n

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USES OF THE ACTIVITY LOG<\/h2>\t\t\t\t \t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb4″ css_animation=\u00a0\u00bbfadeIn\u00a0\u00bb accent_color=\u00a0\u00bb#cba78c\u00a0\u00bb el_class=\u00a0\u00bbline\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1540485672957{margin-top: -20px !important;padding-top: 0px !important;}\u00a0\u00bb][vc_column_text text_larger=\u00a0\u00bbno\u00a0\u00bb]The electronic activity log replaces the tradition pen and paper form (and remains legal). It continues to play a useful regulatory role to protect the company and its employees.<\/strong>[\/vc_column_text][vc_column_text text_larger=\u00a0\u00bbno\u00a0\u00bb]La MCE permet de prouver que l\u2019entreprise a pris toutes les dispositions pr\u00e9alables et les actions n\u00e9cessaires raisonnablement possibles pouotr prot\u00e9ger ses salari\u00e9s, les tiers pr\u00e9sents sur son site et ses biens mat\u00e9riels.<\/p>\n

The objective remains: An obligation to gives a qualitative guarantee to the safety and security service.<\/p>\n

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RESPECTING THE CONTRACT INDICATORS AND AN OBLIGATION TO PREVENT RISK<\/h2>\t\t\t\t \t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb4″ css_animation=\u00a0\u00bbfadeIn\u00a0\u00bb accent_color=\u00a0\u00bb#cba78c\u00a0\u00bb el_class=\u00a0\u00bbline\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1540485672957{margin-top: -20px !important;padding-top: 0px !important;}\u00a0\u00bb][vc_column_text text_larger=\u00a0\u00bbno\u00a0\u00bb]<\/p>\n

Managing the activity by constantly comparing the result with the objective transforms a profession. Continual improvement becomes the habit.<\/h4>\n

[\/vc_column_text][vc_column_text text_larger=\u00a0\u00bbno\u00a0\u00bb]Le vrai pilotage de l’activit\u00e9 s\u00e9curit\u00e9 est un jeu ludique et s\u00e9rieux o\u00f9 l’on sait \u00e0 tout moment quelle est la situation sur chaque site dans le d\u00e9tail :\u00a0les \u00e9v\u00e9nements qui ont eu lieu,\u00a0qui se d\u00e9roulent encore, les risques les plus probables \u00e0 anticiper et chaque \u00e9cart qui peut exister entre les t\u00e2ches r\u00e9alis\u00e9es par les agents et ce qui est pr\u00e9vu au contrat sur la p\u00e9riode\u00a0(pr\u00e9sence, ponctualit\u00e9, n\u00b0 d’heures, n\u00b0 de rondes par \u00e9quipe ou agent, \u00e9v\u00e9nements trait\u00e9s, rapports conformes r\u00e9alis\u00e9s, etc. On est amen\u00e9 pour combler tout \u00e9cart entre la performance r\u00e9elle et l’objectif contractuel.<\/p>\n

On peut anticiper en se cr\u00e9ant des \u00ab\u00a0buffer\u00a0\u00bb de qualit\u00e9 pour ne pas \u00eatre pris de court et se faire reprocher des manquements \u00e0 la qualit\u00e9 ou des p\u00e9nalit\u00e9s. Petit \u00e0 petit on atteint l’objectif \u00e0 tous les coups. Et c’est l\u00e0 que l’on commencer \u00e0 augmenter la qualit\u00e9, le professionnalisme et la productivit\u00e9 des agents comme le sien en tant qu’encadrant.\u00a0Au d\u00e9but, on travaille la r\u00e9gularit\u00e9 du nombre de rondes. Apr\u00e8s, on s\u2019attaque au nombre d\u2019heures r\u00e9alis\u00e9es avant d\u2019am\u00e9liorer la ponctualit\u00e9 de la prise de poste. On regarde comment on peut \u00eatre plus syst\u00e9matique dans le respect des proc\u00e9dures : par exemple, les actions \u00e0 prendre quand un incident se produit ou le reporting de l\u2019incident.\u00a0De fil en aiguille, on suit de la m\u00eame fa\u00e7on l\u2019impl\u00e9mentation des plans d\u2019am\u00e9lioration, et ainsi de suite.[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row_content\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1540411945803{margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-color: #ffffff !important;}\u00a0\u00bb el_class=\u00a0\u00bbheight-col\u00a0\u00bb][vc_column css_animation=\u00a0\u00bbslideInLeft\u00a0\u00bb width=\u00a0\u00bb1\/2″ css=\u00a0\u00bb.vc_custom_1540421230505{padding-top: 7vh !important;padding-right: 10% !important;padding-bottom: 7vh !important;padding-left: 10% !important;}\u00a0\u00bb]\n\t\t

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PREREQUISITES FOR MANAGING THE SAFETY-SAFETY ACTIVITY<\/h2>\t\t\t\t \t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb4″ css_animation=\u00a0\u00bbfadeIn\u00a0\u00bb accent_color=\u00a0\u00bb#cba78c\u00a0\u00bb el_class=\u00a0\u00bbline\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1540485672957{margin-top: -20px !important;padding-top: 0px !important;}\u00a0\u00bb][vc_column_text text_larger=\u00a0\u00bbno\u00a0\u00bb]<\/p>\n

The secret:<\/strong>\u00a0: 1. Record all the data in a reliable method 2. Understand that this involves the motivation of agents and a subtle but proven redefinition of their role which transforms their commitment<\/strong><\/h4>\n

[\/vc_column_text][vc_column_text text_larger=\u00a0\u00bbno\u00a0\u00bb]La cl\u00e9 est de remonter les donn\u00e9es qui permettent au logiciel de gestion globale de la s\u00e9curit\u00e9 assur\u00e9e par gardiennage humain de faire son travail d’aide au pilotage en temps r\u00e9el.<\/p>\n

Almost all security players tell us: \"We are going back up the data but we cannot count on it\". Actors with instant reliable reporting coming directly from their security software or from management comparing the real to the objectives of the service ... can be counted on the fingers of one hand. How to have the reliable data in sufficient quantity to be able to count on it and use it?<\/p>\n

We call upon Ozion which is the only publisher to offer the tools and the managerial recipe allowing its service providers and customers to provide data feedback of 98% of the planned information with a reliability rate higher than what is necessary to be operated with confidence. Simple tools that value the agent and help them rather than hinder them from entering information. And effective change management that changes the attitude of agents by modifying their role in the value chain.<\/p>\n

A des \u00e9quipes d’agents ressentant souvent un manque de reconnaissance font place des \u00e9quipes conscientes de la valeur qu’elles am\u00e8nent puisque ce sont elles qui cr\u00e9ent la donn\u00e9e essentielle qui permet de transformer l’activit\u00e9 et donc d’augmenter sa valeur. Il suffit qu’ils soit convaincus que l’entreprise comprend la valeur de ce travail et le tour est jou\u00e9. Cela est possible parce que que le pilotage de l’activit\u00e9 la transforme en jeu de performance dans laquelle chacun peut se distinguer car l’outil permet de facilement faire conna\u00eetre la contribution de chaque \u00e9quipe et de chaque personne. L’\u00e9mulation entre \u00e9quipes et sites renforce ce cercle vertueux.[\/vc_column_text][\/vc_column][vc_column css_animation=\u00a0\u00bbwd-slide-from-right\u00a0\u00bb width=\u00a0\u00bb1\/2″ css=\u00a0\u00bb.vc_custom_1543828947638{padding-top: 25vh !important;padding-bottom: 25vh !important;background-image: url(https:\/\/www.ozion-security.com\/wp-content\/uploads\/2018\/12\/mce2.jpg?id=1802) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb woodmart_parallax=\u00a0\u00bb0″ parallax_scroll=\u00a0\u00bbno\u00a0\u00bb woodmart_sticky_column=\u00a0\u00bbfalse\u00a0\u00bb][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row_content\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1540411609487{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb el_class=\u00a0\u00bbheight-col\u00a0\u00bb][vc_column css_animation=\u00a0\u00bbslideInLeft\u00a0\u00bb width=\u00a0\u00bb1\/2″ css=\u00a0\u00bb.vc_custom_1549882928200{margin-top: 0px !important;padding-top: 15vh !important;padding-bottom: 15vh !important;background-image: url(https:\/\/www.ozion-security.com\/wp-content\/uploads\/2019\/02\/ozion-web2.jpg?id=2558) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb woodmart_parallax=\u00a0\u00bb0″ parallax_scroll=\u00a0\u00bbno\u00a0\u00bb woodmart_sticky_column=\u00a0\u00bbfalse\u00a0\u00bb][\/vc_column][vc_column css_animation=\u00a0\u00bbslideInRight\u00a0\u00bb width=\u00a0\u00bb1\/2″ css=\u00a0\u00bb.vc_custom_1540421249659{margin-top: 0px !important;padding-top: 10vh !important;padding-right: 10% !important;padding-bottom: 5vh !important;padding-left: 10% !important;}\u00a0\u00bb]\n\t\t

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A TEAM APPROACH TO QUALITY OPENS MANY POSSIBILITIES<\/h2>\t\t\t\t \t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb4″ css_animation=\u00a0\u00bbfadeIn\u00a0\u00bb accent_color=\u00a0\u00bb#cba78c\u00a0\u00bb el_class=\u00a0\u00bbline\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1540485672957{margin-top: -20px !important;padding-top: 0px !important;}\u00a0\u00bb][vc_column_text text_larger=\u00a0\u00bbno\u00a0\u00bb]<\/p>\n

When you get into the habit of achieving your goals, you become accustomed to thinking in terms of results rather than means<\/h4>\n

[\/vc_column_text][vc_column_text text_larger=\u00a0\u00bbno\u00a0\u00bb]Cette \u00e9volution, permet de gagner en qualit\u00e9 mais aussi en productivit\u00e9 : il devient possible d’assumer de nouvelles t\u00e2ches.<\/p>\n

Greater diversity increases the interest and motivation of an agent's work. This can translate into greater recognition their work. The virtuous circle can be strengthened.<\/p>\n

In a demanding role like security, such an evolution which promotes motivation through quality will contribute to the professionalization of teams.<\/p>\n

A significant number of seasoned security players stressed during their discussions about their need of motivating officers. If they are motivated, the data goes back.<\/p>\n

La bonne nouvelle est qu’Ozion a d\u00e9montr\u00e9, d\u00e9ploiement apr\u00e8s d\u00e9ploiement qu’il est possible de changer le regard et la performance des agents en se donnant les moyens de les motiver. Le fait que nos clients prestataires arrivent \u00e0 atteindre et maintenir un taux de remont\u00e9e des informations agents de 98 % de ce qui est pr\u00e9vu, prouve que c’est possible et qu’une approche existe qui marche bien. Adapt\u00e9e \u00e0 l’origine de notre exp\u00e9rience des services critiques a\u00e9roportuaires, cette approche a \u00e9volu\u00e9 pour montrer qu’elle marche aussi bien, si ce n’est mieux, dans le tertiaire o\u00f9 la soif de reconnaissance et d’int\u00e9r\u00eat dans son travail est plus forte.[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row_content\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1540411945803{margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-color: #ffffff !important;}\u00a0\u00bb el_class=\u00a0\u00bbheight-col\u00a0\u00bb][vc_column css_animation=\u00a0\u00bbslideInLeft\u00a0\u00bb width=\u00a0\u00bb1\/2″ css=\u00a0\u00bb.vc_custom_1540421230505{padding-top: 7vh !important;padding-right: 10% !important;padding-bottom: 7vh !important;padding-left: 10% !important;}\u00a0\u00bb]\n\t\t

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RISK MANAGEMENT ASSISTED BY PREDICTIVE DATA ANALYSIS FOR BETTER PREVENTION<\/h2>\t\t\t\t \t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb4″ css_animation=\u00a0\u00bbfadeIn\u00a0\u00bb accent_color=\u00a0\u00bb#cba78c\u00a0\u00bb el_class=\u00a0\u00bbline\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1540485672957{margin-top: -20px !important;padding-top: 0px !important;}\u00a0\u00bb][vc_column_text text_larger=\u00a0\u00bbno\u00a0\u00bb]<\/p>\n

The list of risks that the security department must know and manage is constantly growing.<\/h4>\n

[\/vc_column_text][vc_column_text text_larger=\u00a0\u00bbno\u00a0\u00bb]Un outil qui suit automatiquement l’ensemble des risques et utilise l’analyse pr\u00e9dictive pour les anticiper et les d\u00e9jouer a toute sa place.<\/p>\n

This is another direct consequence of being able to report 98% of activity data including all the events \/ incidents that occurred: their nature, their criticality, where, when and in what context they occurred. How they were managed, what worked well, what could be improved or simply faulty.<\/p>\n

Analyzing this data allows us to see where the procedures were not followed and in the cases where they were unsuitable to review them and follow the new procedures to find out whether they improve things or not. We can study the sequence by which each event has passed, the quality of the agent reports (are they exploitable and when this is not the case, why?).<\/p>\n

Ozion Eva generates a list of risks with the greatest probability of occurring classified by criticality and returned on a clear map with the indication of the possible impact, all the places most subject to the risk in question and the time scale in which it is most likely to occur.<\/p>\n

A partir de l\u00e0, les experts de la s\u00fbret\u00e9 et de la s\u00e9curit\u00e9 peuvent utiliser toute leur exp\u00e9rience et leur sagacit\u00e9 pour d\u00e9cider comment pr\u00e9venir ses risques de la fa\u00e7on la plus rationnelle possible en fonction des ressources disponibles dan slalom vraie vie. On retrouve l\u00e0 la vocation d’Ozion : permettre \u00e0 chaque utilisateur de nos logiciels d’exploiter pleinement leur talent.[\/vc_column_text][\/vc_column][vc_column css_animation=\u00a0\u00bbwd-slide-from-right\u00a0\u00bb width=\u00a0\u00bb1\/2″ css=\u00a0\u00bb.vc_custom_1549881417559{padding-top: 25vh !important;padding-bottom: 25vh !important;background-image: url(https:\/\/www.ozion-security.com\/wp-content\/uploads\/2019\/02\/ozion-web.jpg?id=2553) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb woodmart_parallax=\u00a0\u00bb0″ parallax_scroll=\u00a0\u00bbno\u00a0\u00bb woodmart_sticky_column=\u00a0\u00bbfalse\u00a0\u00bb][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row_content\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1540411945803{margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-color: #ffffff !important;}\u00a0\u00bb el_class=\u00a0\u00bbheight-col\u00a0\u00bb][vc_column css_animation=\u00a0\u00bbslideInRight\u00a0\u00bb width=\u00a0\u00bb1\/2″ css=\u00a0\u00bb.vc_custom_1543828980884{padding-top: 25vh !important;padding-bottom: 25vh !important;background-image: url(https:\/\/www.ozion-security.com\/wp-content\/uploads\/2018\/12\/mce4.jpg?id=1804) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb woodmart_parallax=\u00a0\u00bb0″ parallax_scroll=\u00a0\u00bbno\u00a0\u00bb woodmart_sticky_column=\u00a0\u00bbfalse\u00a0\u00bb][\/vc_column][vc_column css_animation=\u00a0\u00bbslideInLeft\u00a0\u00bb width=\u00a0\u00bb1\/2″ css=\u00a0\u00bb.vc_custom_1540421267586{padding-top: 7vh !important;padding-right: 10% !important;padding-bottom: 7vh !important;padding-left: 10% !important;}\u00a0\u00bb]\n\t\t

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